Success secrets for 2009!

With the downturn of the economy many businesses feel it's time to tighten their belts and focus on surviving instead of what keeps them in business. Businesses are closing every day. With these 4 easy steps you can ensure a successful new year.


#1-Plan your work and work your plan. Take time to plot out your marketing plan for the entire year. Include tradeshows, e-mail blasts, direct mail, etc. How often do you want to "touch" your clients? Can you work time in monthly to personally "touch" each of them? If not focus on your top 20%. Acknowledge their birthdays, send articles that pertain to their business. After each order and every referral send them a thank you card/gift. Ask yourself, what can you do to keep a personal relationship with your clients so they stay loyal to you. Are you using social networks for your clients to keep in touch with you? Make your list reasonable. Doing too much can give you paralysis.


#2-Make a list of 5-7 things that you will NOT do this year. These are items that aren't productive or work against your goals. Such as cleaning your office during normal business hours. Wasting time and energy on projects that produce small or no results. This list is as important as #1 above.

#3-Follow-up! It's important to keep your client abreast of the status of their order. If it is supposed to ship on Monday. Contact them on Monday afternoon and let them know it did with the expected arrival date and tracking number. Within 1-2 days of it's arrival contact your client and confirm that it was received and that they are happy with it. If they aren't do what it takes to fix the problem. Ensuring their satisfaction keeps them as your client! Fall in love with your clients and they will fall in love with you.

#4-Motivate your TEAM! Make sure your employees are on the same team. Getting them to buy into your vision is the only way your company can survive. Your employees are the only people who are more important than your customers. Take time to recognize the employees who make a difference to your company. Reward them. Up their benefit package, give them a bonus, a gift, an extra day off. So many possibilites that don't have to break the bank.

Implement these ideas a little and you will gain a little, implement them a lot and you will gain a lot. If you decide not to implement them at all you will get nothing.

Happy promoting,
Shana Anderson
Complete Workplace, Inc.
Promoting your business is our business!
www.CompleteWorkplace.com